A Trusted UK Supplier Of ESD Control Products Since 1986
What is Bondline’s return policy?
All returns to Bondline must be approved in advance.
If you want to return a purchased item for any reason, inform us on +44 (0)1793 511000 or email sales@bondline.co.uk to receive a returns reference or agreement. This reference must appear on the outside of the returned cartons and paperwork.
Return the product along with proof of purchase. Returned items must be defect-free and in a re-sellable condition and be returned within 30 days of purchase. If items are damaged a refund will not be provided. No product can be returned or credit issued for products after 30 days of purchase. A credit will be issued that can be used towards the purchase of any Bondline item. 20% will be deducted as a restocking charge.
You will be responsible for the safe return of unwanted items and the cost of returning it.
No restocking charge will apply to defective products or errors caused by Bondline.
If products are found to have fault, we will either dispatch a replacement item as soon as possible at no further cost. Alternatively we will repair the item and return and no extra cost.
The following items we are unable to accept return as per our terms and conditions of sale unless at Bondline’s fault:
For further information, please contact the sales team by calling 01793 511000 or sales@bondline.co.uk.
What are your methods of delivery?
We have three methods of delivery available for United Kingdom, see below for our different options.
We will deliver items based on your ‘shipping address’ requested when placing your order.
Orders totalling over £100 net are delivered free – UK Mainland. (Subject to products available to order and heavy shipments.)
We aim to deliver your goods from our warehouse within our normal dispatch time of 2-3 working days since placing your order (excluding weekends and UK public holidays). However, occasionally this can extend to 5-7 working days. If for any reason delivery time is longer than 7 working days, we will notify you.
If you would like to receive your delivery quicker, we have the option for pre-9am, pre-10am and pre-noon next day express delivery. We can also do the same with overseas deliveries.
Our parcels are sent via 1st Class Royal Mail Recorded Delivery. However, larger parcels will be sent via Fed Ex. All items will be shipped together unless due to unforeseen circumstances we are out of stock of a product. If this happens the said product will be placed on backorder. We aim for same day dispatch, most products will be dispatched within 2-3 days, the majority of stock products will be dispatched the same day if ordered by 1pm.
What happens if my item(s) go faulty?
Please contact us to discuss if you have a fault with our products, we may have a solution that can be resolved without returning the product.
If we believe the item is faulty, we will either repair it or replace it under our warranty terms and conditions.
Can I return a product if I am not happy with it?
We want all of our customers to be satisfied with their purchase but we also understand you may wish to return items. All products can be returned if they are in re-saleable condition and in the original packaging. Our return process is very simple. Please contact us on sales@bondline.co.uk or call 01793 511000 to discuss your return. We will give you confirmation to return for either a refund or credit note for future purchase.
What happens to my order if I am not there to receive my parcel?
If there is no one to receive your parcel by courier a card will be posted through your door advising of a delivery attempt. There will be a contact telephone number on there for your local branch. You can then use this card to arrange collection from the depot or re-delivery.
Can I change my delivery address once my order has been submitted?
Once we have received and processed your order you will be unable to change delivery address.
Do I have to be there to sign for my delivery?
Deliveries made by courier will always require a signature.
Can I request a delivery date?
Unfortunately, this is not a service that we are able to offer at present. But if you make a request in order notes we will endeavour to deliver on this date.
Can I cancel a delivery?
If your order has been processed it may be too late to cancel your delivery, please contact us as soon as possible. If the order has been dispatched, you can return it at your cost for a refund / credit note. If you have a specific day request for delivery we will endeavour to deliver on your requested day.
How much will delivery cost?
There are many factors that can affect the total delivery cost, including the weight of the item(s), the location the product will be delivered to, etc.
Generally, our delivery pricing is as follows:
To discuss overseas delivery cost or if you require more information, please contact us on tel: 01793 511000 or email: sales@bondline.co.uk.
On selected products if ordered before 1pm
Dedicated account manager to help your ordering process
Great value on premium quality products
